IT Specialist
Full-time 9 hours ago Full Job Description Job Title:
IT Support Specialist Location:
Office Reports To:
Manager, IT Job
Summary:
IT support specialists provide organizations with information technology support to optimize operational efficiency.
Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
They are required to provide IT support to customers i.
e.
, employees, and providers.
FLSA:
Non Exempt Supervisory Responsibility:
This position has no supervisory responsibilities Key Responsibilities Acts as a resource for all staff and physicians to address software and/or hardware issues.
Acts as a resource to maximize software potential and to create enterprise or departmental efficiencies.
Develops detailed reports to meet enterprise or departmental information needs.
When required, installs and/or performs minor troubleshooting procedures to hardware, software, or other peripheral equipment.
Monitors daily backup completion and reports issues to IT vendor to identify and resolve problems or potential problems.
Holds administrative rights to software systems.
Initiates and terminates user access at manager request.
Maintains records related to system changes or deletions.
Participates in setup and implementation of new systems, upgrades, or modifications including evaluation and testing.
Acts as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
Assists with training materials, procedures, and/or user training as required.
Submits hardware/software problems to software vendor support or IT vendor as indicated.
Problem solves and monitors a variety of software/hardware.
Provides support related to client internet-based portal.
Participates in performing system audits and identifying IT security risks as well as developing and/or implementing plans to mitigate risks.
Core Competencies Flexible, Detail Oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated General Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers.
Incorporate a leadership mindset to your role.
Comply with One GI procedures, policies, and regulations relevant to your role.
Successfully completes all One GI training requirements (i.
e.
OSHA, HIPAA, HealthStream, compliance, etc.
) Responsible for compliance with all regulatory requirements and/or guidelines.
These requirements/guidelines include, but are not limited to:
OSHA, HIPAA, Federal Fraud and Abuse laws.
Computer skills - good working knowledge of MS office Ability to communicate effectively with others, both verbally and in writing Proven ability to manage time, meet deadlines and prioritize Able to maintain standards and professionalism during periods of fluctuating workloads Provide professional service to direct customers of One GI in all interactions.
Build effective working relationships with other team members.
Manage daily tasks to ensure business needs are consistently met.
Education and Qualifications High School Diploma or equivalent required Bachelor's degree in computer science or related field, or equivalent experience, required.
Minimum of two years' experience with practice management, EHR software, and the healthcare environment preferred.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak and hear.
Understand/comprehend English as well as read/ follow written English instructions Work Environment This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets and bend or stoop as necessary.
This position requires the ability to occasionally lift office products and supplies up to 20 pounds.
This job operates in a professional office environment.
This role routinely uses standard office equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$50,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift
Experience:
Help desk:
5 years (Required) Windows:
5 years (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
IT Support Specialist Location:
Office Reports To:
Manager, IT Job
Summary:
IT support specialists provide organizations with information technology support to optimize operational efficiency.
Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
They are required to provide IT support to customers i.
e.
, employees, and providers.
FLSA:
Non Exempt Supervisory Responsibility:
This position has no supervisory responsibilities Key Responsibilities Acts as a resource for all staff and physicians to address software and/or hardware issues.
Acts as a resource to maximize software potential and to create enterprise or departmental efficiencies.
Develops detailed reports to meet enterprise or departmental information needs.
When required, installs and/or performs minor troubleshooting procedures to hardware, software, or other peripheral equipment.
Monitors daily backup completion and reports issues to IT vendor to identify and resolve problems or potential problems.
Holds administrative rights to software systems.
Initiates and terminates user access at manager request.
Maintains records related to system changes or deletions.
Participates in setup and implementation of new systems, upgrades, or modifications including evaluation and testing.
Acts as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
Assists with training materials, procedures, and/or user training as required.
Submits hardware/software problems to software vendor support or IT vendor as indicated.
Problem solves and monitors a variety of software/hardware.
Provides support related to client internet-based portal.
Participates in performing system audits and identifying IT security risks as well as developing and/or implementing plans to mitigate risks.
Core Competencies Flexible, Detail Oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated General Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers.
Incorporate a leadership mindset to your role.
Comply with One GI procedures, policies, and regulations relevant to your role.
Successfully completes all One GI training requirements (i.
e.
OSHA, HIPAA, HealthStream, compliance, etc.
) Responsible for compliance with all regulatory requirements and/or guidelines.
These requirements/guidelines include, but are not limited to:
OSHA, HIPAA, Federal Fraud and Abuse laws.
Computer skills - good working knowledge of MS office Ability to communicate effectively with others, both verbally and in writing Proven ability to manage time, meet deadlines and prioritize Able to maintain standards and professionalism during periods of fluctuating workloads Provide professional service to direct customers of One GI in all interactions.
Build effective working relationships with other team members.
Manage daily tasks to ensure business needs are consistently met.
Education and Qualifications High School Diploma or equivalent required Bachelor's degree in computer science or related field, or equivalent experience, required.
Minimum of two years' experience with practice management, EHR software, and the healthcare environment preferred.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak and hear.
Understand/comprehend English as well as read/ follow written English instructions Work Environment This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets and bend or stoop as necessary.
This position requires the ability to occasionally lift office products and supplies up to 20 pounds.
This job operates in a professional office environment.
This role routinely uses standard office equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$50,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift
Experience:
Help desk:
5 years (Required) Windows:
5 years (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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